Trainee Banking Assistants Jobs Vacancies 2023 in NTB Bank

Trainee Banking Assistants Jobs Vacancies 2023 in NTB Bank

Key responsibilities & Skills

• Identify customer issues/concerns and provide necessary solutions
• Escalation of customer requests in a timely and accurate manner
• Ensure that a consistently high level of service is provided to all customers reaching the center
• Ensure that all Internal Business Systems and processes are followed when dealing with clients
• Identify sales leads and cross-sell other bank products at every opportunity
• Ensure up-to-date product /process knowledge is acquired and maintained through dedicated self-learning
• Excellent communication skills – Verbal & Written
• Excellent knowledge of Telephone Etiquette
• Analytical and problem-solving skills
• Ability to work based on a roster
• Excellent teamwork & interpersonal skills

Experience & qualifications

Customer Care Specialist

• Minimum of 1-2 years working experience in a contact center, preferably in a Bank / Financial Institution / Service Industry

Trainee Banking Assistants

• Age 23 years or below
• Five credit passes in G.C.E. O/L including English & Mathematics
• Two passes in G.C.E. A/L excluding General English

Please forward your CV to careers@nationstrust.com specifying the vacancy which you are applying for in the subject line. Kindly note that only shortlisted candidates will be called for the interview.

Details in English

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